We want you to love your purchase. YLiving accepts returns on a vast majority of our products (in new, uninstalled condition and original packaging) within 30 days of receipt, unless otherwise noted on the product page. Contact our Customer Service team to initiate a return authorization. You are responsible for shipping the product back to us and we will credit your account within 10 days of receiving the product in our warehouse, less a deduction for the price of outbound shipping. To ensure it arrives safely, we highly recommend you return the product via the shipping method/carrier we used to send it to you. You must initiate shipment within 10 days of receipt of the RMA#.
Please note that due to customs, shipping and duty fees, we are unable to accept returns on any Canadian orders. All orders shipped to Canada are final sale.
Once we receive your order we get to work on it right away. This means that changes or cancellations are not always possible. We do understand that sometimes you may ask us to try. In this case, contact Customer Service to make a request for a change or cancellation. We will make our best efforts to accommodate the requested change.
Unfortunately, fragile items are sometimes damaged in shipping. If by some chance, your item arrives damaged, please contact our Customer Service team. We will arrange a prompt replacement of the item. We ask that you fully inspect all products immediately upon delivery receipt and furnish photos of any product that is damaged along with the packaging.
Please keep in mind that defective goods (those with factory defects, missing parts or other problems originating prior to shipment) are handled differently than damaged goods (which are damaged in shipping). We work closely with our suppliers to ensure that quality production and inspection procedures are in place, but sometimes defects do occur. We work with you to resolve these issues, but you must report any product defect within 30 days of receiving your order.
Most of our manufacturers guarantee their products with a warranty. Please contact us if you have questions regarding specific product warranties.
YDesign Group, LLC and its suppliers shall not be liable for any indirect, special, consequential, or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use or inability to use this site or any product purchased from YLiving, damages resulting from use of or reliance on the information present, even if YLiving or its suppliers have been advised of the possibility of such damages.