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Defective Goods

Below is YLiving's policy as it relates to Damaged goods, items that have been damaged by the carrier while in transit. Please note that damaged goods are different from items that have factory defects, missing parts or other problems originating prior to shipment.

We ask that you report any product defects within 30 days of you receiving your order. After 30 days, YLiving will make every attempt to replace your item, but charges may apply.

Requests to replace an item always receive priority handling at YLiving to keep your project on track. But, please note that these requests are subject to availability.

Replacements are sent free of charge, and YLiving will cover any return shipping costs and the shipping of the replacement product. YLiving will send you return instructions to follow. Please do not discard the defective product until you receive these instructions. Failure to follow these instructions (such as failing to return the defective product or failure to send requested photos of the damaged item) may result in a delay in the replacement or an incurred charge for the replacement.

As it is very important that any product issues are properly diagnosed, we ask that you help us eliminate any issues with installation or other variables before requesting a replacement. Our tech support team and/or manufacturer representatives will work with you to accurately diagnose the issue you are experiencing. If a returned item is found to be in working condition upon inspection, you may not be eligible for a refund and may incur a restocking fee.

YLiving is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of defective goods.

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